Terms of Service

These Terms of Service (“Terms”) govern your use of the Stash managed service operated by Fergana Labs, Inc. (“Fergana Labs,” “we,” or “us”) at joinstash.ai and its subdomains (the “Service”). By using the Service, you agree to these Terms. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization, and “you” refers to both you and that organization.

The open-source Stash project is separately licensed under the MIT License and is not governed by these Terms.

Your account

You need an account to use the Service. You are responsible for keeping your credentials secure and for all activity under your account. Notify us promptly at sam@joinstash.ai if you suspect unauthorized access. You must be at least 18 to use the Service.

Electronic communications

By creating an account, you consent to receive communications from us electronically, including transactional emails, service and security notices, password resets, billing receipts, and changes to these Terms. These electronic communications satisfy any legal requirement that a communication be in writing. You are responsible for keeping the email address on your account current so that you receive our notices.

Your content

You retain ownership of the content you and your agents submit to the Service (prompts, tool calls, notebooks, files, messages, and anything else you create in a workspace). You grant Fergana Labs a limited, worldwide, non-exclusive license to host, store, process, display, and transmit your content solely to operate and improve the Service for you and the members of your workspace.

You are responsible for your content and for ensuring you have the rights to submit it. We do not monitor content, but we may remove content or suspend accounts that violate these Terms or applicable law.

Acceptable use

You agree not to:

• Use the Service to violate any law, infringe intellectual-property rights, or harm others.
• Upload or transmit malware, viruses, or other harmful code, or use the Service to attempt to gain unauthorized access to any system or data.
• Probe, scan, or load-test the Service without our prior written consent, or attempt to circumvent rate limits, quotas, or security controls.
• Resell, sublicense, or white-label the Service without a separate written agreement with us.
• Use the Service to generate or distribute content that is abusive, harassing, sexually explicit involving minors, or otherwise harmful.

Copyright complaints (DMCA)

We respond to notices of alleged copyright infringement under the Digital Millennium Copyright Act. If you believe content on the Service infringes a copyright you own, send a written notice to our designated agent at sam@joinstash.ai that includes: (i) your physical or electronic signature; (ii) identification of the copyrighted work you claim is infringed; (iii) identification of the allegedly infringing material and its location on the Service; (iv) your contact information; (v) a statement that you have a good-faith belief the use is not authorized by the copyright owner, its agent, or the law; and (vi) a statement, under penalty of perjury, that the information is accurate and that you are authorized to act on behalf of the owner.

We may terminate the accounts of users we determine to be repeat infringers.

Feedback

If you send us suggestions, ideas, or other feedback about the Service, you grant Fergana Labs a perpetual, irrevocable, worldwide, royalty-free license to use that feedback for any purpose without obligation or compensation to you.

Third-party services

The Service integrates with third-party AI models, authentication providers, and agent tools. Your use of those services is governed by their own terms, and we are not responsible for their availability or behavior.

Subscriptions, billing, and cancellation

Paid plans. Some features of the Service require a paid subscription. Current fees, billing cycles, and usage limits are shown at checkout and in your account settings. All fees are in US dollars and are exclusive of applicable taxes, which you are responsible for.

Authorization to charge. By starting a paid subscription, you authorize Fergana Labs and its payment processor to charge the payment method on file for the applicable fees, taxes, and any other amounts incurred in connection with your use of the Service.

Automatic renewal. Paid subscriptions automatically renew at the end of each billing period (monthly or annually, as selected at checkout) at the then-current price until you cancel. By subscribing, you agree to this automatic renewal. We will send a reminder before annual renewals where required by law.

Free trials. If we offer a free trial, it will automatically convert to a paid subscription at the end of the trial period and your payment method will be charged at the then-current price unless you cancel before the trial ends.

Cancellation. You can cancel a paid subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period, and you will retain access through that date. We do not provide partial refunds for unused time.

Refunds. Except as required by applicable law, all fees are non-refundable. If you believe you were charged in error, email sam@joinstash.ai within 30 days of the charge and we will review your request in good faith.

Price changes. We may change prices for the Service from time to time. We will give you at least 30 days' advance notice by email or in-app before the change applies to your next billing period. If you do not accept the new price, you can cancel before it takes effect.

Failed payments. If a charge fails, we may retry the charge, downgrade your plan, or suspend access until the balance is resolved. You remain responsible for any unpaid amounts.

Termination

You may cancel your account at any time from the app. We may suspend or terminate your access if you violate these Terms, if your account poses a security or legal risk, or if we discontinue the Service. On termination, your right to use the Service ends, and we will delete your content according to our Privacy Policy.

Warranty disclaimer

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, FERGANA LABS DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, THAT DEFECTS WILL BE CORRECTED, OR THAT AGENT-GENERATED OUTPUT WILL BE ACCURATE, COMPLETE, OR SUITABLE FOR YOUR PURPOSES. YOU USE THE SERVICE AT YOUR OWN RISK.

Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL FERGANA LABS OR ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT FERGANA LABS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

FERGANA LABS’ TOTAL AGGREGATE LIABILITY UNDER THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED US DOLLARS ($100).

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above may not apply to you. In those jurisdictions, our liability is limited to the smallest extent permitted by law.

Indemnification

You agree to defend and indemnify Fergana Labs against any claim arising from your content, your use of the Service, or your violation of these Terms or applicable law.

Dispute resolution and binding arbitration

Please read this section carefully. It affects your legal rights, including your right to file a lawsuit in court.

Federal Arbitration Act. These Terms affect interstate commerce and the enforceability of this section is governed by the Federal Arbitration Act, 9 U.S.C. § 1 et seq.

Informal resolution first. Before starting an arbitration, you and Fergana Labs agree to try to resolve any dispute informally for at least 30 days. You can start this process by sending a written notice describing the dispute to sam@joinstash.ai.

Binding arbitration. Except for the carve-outs below, you and Fergana Labs agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules then in effect. The arbitration will be conducted in English by a single arbitrator. You may choose to have the arbitration conducted by telephone, by video, based on written submissions, or in person in the county where you live or at another mutually agreed location. The arbitrator's decision is final and binding, and a judgment on the award may be entered in any court of competent jurisdiction.

Arbitration fees. AAA's rules govern arbitration fees. For claims of $10,000 or less, Fergana Labs will pay all AAA filing, administrative, and arbitrator fees beyond any initial filing fee that you would have paid to file the same claim in court. For claims above $10,000, AAA's rules will determine how fees are allocated.

Class-action and jury waiver. You and Fergana Labs agree that each of us may bring claims against the other only in our individual capacity, and not as a plaintiff or class member in any purported class, collective, representative, or consolidated action. The arbitrator may not consolidate claims or preside over any form of representative proceeding. Both parties waive the right to a jury trial.

Carve-outs. Either party may (a) bring an individual claim in small-claims court so long as it qualifies and remains there, and (b) seek injunctive or other equitable relief in a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of intellectual-property or confidentiality rights.

30-day opt-out. You can opt out of this arbitration agreement within 30 days of first accepting these Terms by emailing sam@joinstash.ai with the subject line “Arbitration Opt-Out” and including your name and the email on your account. Opting out will not affect any other part of these Terms.

If any part of this section is held unenforceable, the remainder remains in effect. If the class-action waiver is held unenforceable for a particular claim, that claim (and only that claim) will be resolved in court under the Governing law section below.

Governing law

These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-laws rules. Subject to the arbitration agreement above, any dispute that proceeds in court will be resolved exclusively in the state or federal courts located in Delaware, and you consent to personal jurisdiction there.

Changes

We may update these Terms from time to time. If we make material changes, we will notify you by email or in the app at least 30 days before they take effect. Your continued use of the Service after the effective date constitutes acceptance.

Contact

Questions about these Terms? Email us at sam@joinstash.ai.